Banner Health Reduces Delays and Grows Referral Volume with the ABOUT Solution

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Banner Health saw its patient transfer volume growth plummet from 13.7% to 2.4% in the span of two years. A leading cause: significant delays in completing transfers, exacerbated by communication difficulties. How did Banner Health not only reverse this trend, but achieve double-digit growth in patient transfers and generate an additional $26.4 million in revenue?