January 17, 2023

Managing Through Change With John Raffoul

John Raffoul, the President of Adventist Health White Memorial, recently joined the Leader Dialogue podcast to discuss Managing Through Change.


Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they produce will serve them not only in the current environment but also in the future.


For John, managing through change is all about understanding the value of the organization’s mission. In this episode, he shares with us how their mission and values helped them overcome the adversities brought by COVID. A Malcolm Baldrige Award Winner, John then talks about the Baldrige framework that allowed them to formulate their strategy, processes, and growth.


Check out other podcasts and webinars from the ABOUT and Baldrige partnership.