Arizona Develops Surge Line for Load-balancing COVID-19 Cases

The state’s many health systems put competitive concerns aside for the greater good during a pandemic, using IT to send patients to locations that could best serve them.

As Arizona began preparing for an anticipated surge of COVID-19 patients, the state realized that coordination between hospitals to balance patient loads and provide access to high-demand resources such as ventilators was only occurring among a few health systems in the Phoenix and Tucson areas.