September 2, 2021

The Current State of Patient Leakage and Keepage

To discover how health systems are confronting patient leakage and keepage, ABOUT commissioned an independent market research firm to survey a random sample of double-verified senior healthcare executives. The results showcase a potential path to success during the COVID-19 pandemic and beyond.


In this report, you’ll see what senior healthcare executives have to say about their struggles with patient leakage and how retaining and acquiring new patients can have a direct impact on your bottom line.  Some highlights include:

  • 75% of senior healthcare execs say patient leakage is a significant obstacle to their financial goals
  • Over 20% of health systems don’t know which service lines are most impacted by patient leakage
  • Organizations that don’t use technology to quantify patient leakage are 23% less likely to know which service lines are most affected by loss of patients
  • 27% of healthcare systems don’t have adequate technology in place to reduce patient leakage
  • 35% of specialty center referrals come from a healthcare system’s own emergency department
  • 31% of health systems who have a strategy to reduce leakage have the right tools to accomplish their goals
Get the Report
Insights Download