Patient Leakage & Keepage Report 2021-22

ABOUT commissioned an independent market research firm to survey a random sample of double-verified health system executives about patient leakage and care access. The result is this ABOUT patient leakage & keepage report.
 

In this report, you’ll see what senior healthcare executives have to say about their struggles with patient leakage and how retaining and acquiring new patients can have a direct impact on your bottom line.
 
Some highlights include:

• 94% of health systems reported that reducing patient leakage is a 2022 priority
• 90% of health systems are not highly confident in their visibility into patient leakage
• 65% of health system leaders say patient leakage blocks them from reaching their financial goals
• 27% of health system respondents believe patient leakage has increased since the COVID-19 pandemic began
• 17% is the percentage revenue increase health system executives estimate they could gain by reducing patient leakage