RWJBarnabas Health Stands up a Successful Standardized Patient Transfer Center

ABOUT Provides Solutions and Services that Drive Results

Transforming a health system’s patient transfer function is always a tall order. In the case of RWJBarnabas Health, the challenge was greatly magnified by the sheer size of the health system — largest in New Jersey — and the fact that it comprised two recently merged health systems. Protocols varied, and not just by health system, but by individual facility. Each of the system’s 12 acute-care hospitals had its own patient transfer “process maps” for dozens of health conditions, according to Lauren Saum, Assistant Vice President Mobile Health.


The transformation of RWJBarnabas Health’s patient transfer function is ongoing, yet it operates much differently than it did before partnering with ABOUT a little more than a year ago. RWJBarnabas Health has made tremendous progress toward its goal of operating as one system of care, supported by a standardized and centralized, technology-enabled transfer center. Moreover, the measurables have surpassed expectations in key areas, especially the increase in transfer center volume and the number of patients arriving from other health systems. Download the case study below to see how ABOUT provided the solutions and guidance for success.

With ABOUT we got a one-stop shop for the technology and expertise we needed to successfully stand up our transfer center.
Jim Smith
Vice President Mobile Health, RWJBarnabas Health