It’s ABOUT referrals
Get referral patients to your facility, faster – at no cost.
Welcome to the ABOUT Curated Provider Network
This site is for providers to learn more about receiving referrals for placement.
Receive more referrals from health systems
Ensocare Respond and Retrieve products enable Health Systems to communicate directly with providers when preparing a patient for discharge. Health Systems using ABOUT solutions can quickly filter and find facilities meeting patient criteria, so providers can get patients that are easier to accept.
No-cost and easy
Participation is always no-cost and easy. Simply log into the network and respond to referral requests.
Instructions for Providers
STEP 1: Log In
- Commercial referrals: Go to https://respond.ensocare.com.
- VA referrals: Go to https://ensocarerespond.va.gov
- You can toggle between portals (Commercial or VA) on either page.
- Don’t have a log in? Please contact us using the form below.
STEP 2: View Referrals
- All active referrals are viewable on the Referral Listing Page.
- If you have not responded to a referral request yet, the Latest Activity column will read “Referral Received.” Click on the patient’s name/MRN to view details, including clinical documents, and respond to referral requests.
- Basic information for the patient is listed at the top of the Sending Response Page.
- Within the Activity Log in the “Discharge Packet Attached” section, click on “Download.” This will open a PDF file to view/print the attached clinicals.
STEP 3: Send Responses
- To respond to the request:
- Click on “Add Response.”
- Check the appropriate responses for “Yes”, “Considering” or “No.”
- Once the response is selected, date or reason options will expand and you can select the options for your response
- Send a message to the planner with your response by typing it into the “Note to Hospital” box.
- Click “Send Response” to finalize your selection.
- To revise your response, respond again with your updated answer.
Provider Tips
If you have notifications enabled, you will receive an email and/or text message notification when a referral has been sent to you.
- View the hospital referral by logging into the Respond Portal and respond online within 30 minutes of receipt.
- Upon receipt of “Yes” response, the discharge planner will contact you to finalize placement or service.
- A “Yes” response does not guarantee placement.
- A “Case Closed” notification will be sent to you via a text message/email when your facility is not chosen.
- A “Booked” notification will be sent to you via a text message/email when a patient has been placed with your facility.
Want to know more?
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